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Coronavirus and Our Service

Updated: May 7



Hi there, Emily here.

During these testing times of lock-

down we want to reassure our customers that we know they will have concerns due to the Coronavirus outbreak. This blog post is designed to outline the steps which we are taking to ensure the well-being of our customers and ourselves.

If you have any specific queries please message us on the contact page or email Emily at crystalightcandles@yahoo.com for further guidance.

What We Are Doing

We are still open and dispatching our orders in our usual timely way. We are closely following the latest government advice. We want to assure you that safety is our number one priority.


We are thoroughly briefed on new internal measures including using designated workstations, increased hand washing, and regular cleaning of work areas.

Additionally, we are no longer allowing visitors to enter the workshop and customers who would usually collect their orders. If you are a customer who previously collected from our premises, please contact us to discuss alternative delivery methods.

We have had a big increase in sales which we did not expect but we have still maintained our quick turnaround and delivery times. You can be assured that at this time we are very well stocked on almost all products and there is no problem with supplies. Please allow a few extra days for be-spoke hand made items.




If You Are Self-Isolating

Should any of our customers be self-isolating, we would ask that you advise us of this via email after placing your order. It will then be possible for us to liaise with the relevant courier and find a solution which ensures delivery is successful but also ensures safety for all individuals.

The courier drivers are no longer asking for you to sign their scanners so you can request that the delivery driver leaves your parcel outside your door and steps back a safe distance while you collect your order.

Alternatively, you can request your parcel to be delivered to a safe place by following the instructions in the tracking information sent by the delivery courier via email or SMS text message.


Deliveries

Please note that none of our orders are currently being affected by the Coronavirus so you will not see any change in our service or lead times. Products up to 2kg will be sent via Royal Mail and products over 2kg and up will be sent via DPD using their Door to Door Service.


Couriers will no longer ask customers to sign their scanner and instead the drivers will sign it on your behalf once delivery has been successful.


A statement from DPD and Royal Mail can all be found below relating to COVID-19.

Royal Mail

“Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

We are actively monitoring this rapidly evolving situation. We take the health and safety of our people very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health England.”

DHL

“Against the backdrop of the global Covid-19 outbreak, DHL Group business operations are being continuously adapted to mitigate potential impacts. As a globally operating company, epidemic and pandemic risk scenarios are an integral part of the Group's continuous risk planning. The Group follows a holistic management process that enables our business units to ensure the best possible operations for our customers even in an emergency.

The safety of our employees and customers is paramount. In order to closely monitor and manage the Coronavirus outbreak, a DHL Group Coronavirus task force has been established, led by the Group’s CEO. The Group’s task force also coordinates with international organizations (such as the WHO, CDC, ECDC and Robert Koch Institute) and provides the necessary information to all employees and relevant operations.”



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